Payments, cancellations and refunds
Draft for legal and accounting review. It does not replace any non-waivable rights that may apply under the customer's jurisdiction.
Diagnosis
- A session may be rescheduled with reasonable advance notice.
- If Aurae does not hold the session or deliver the report, the payment must be returned.
- After the session and report are completed, any request is assessed based on the specific defect and applicable law.
Monthly services
- Renewal and cancellation terms must be shown before subscription.
- Cancellation prevents future renewals; the treatment of a period already started is stated in the proposal.
- Activation fees correspond to actual setup work and must be itemized.
Projects
- Payments are tied to milestones and acceptance criteria.
- A cancellation is settled based on work completed, materials delivered and applicable legal obligations.
- A generic public link is not used to charge for a project without an approved scope.
Chargebacks and payment issues
For an unknown, duplicate or disputed payment, email contacto@auraeai.tech with the transaction ID. Never send full card numbers or financial credentials.